COMPLETE SATISFACTION GUARANTEE
I want you to feel confident and satisfied with the services I provide you. I want you to be happy. I want you to be really really happy. I strive to be the best in the legal industry when it comes to client satisfaction. So, if at any point you are unhappy or have concerns, please contact me immediately. If the documents I prepare for you are not what we discussed or if there are any errors whatsoever, I will do everything in my power to make it right. If I can't make it right, I will refund 100% of your money. Period. Immediately. No questions asked. No lawyer doublespeak. It's just that simple.
Just like when you hire someone to paint your house, if they are half done and you ask them to stop and leave, you should pay for the work already done. Except if the painter did a horrible job and you have to pay someone else to fix it, then you should get all your money back. I work the same way. If you hire me to do work for you and halfway through you want to go it alone, I will immediately refund any unused portion of your retainer and keep what I earned. If during your representation I, oh I don't know, drop the ball and just completely botch your case than I will refund 100% of your money regardless of the work I put into the case.
One of the annoying and frustrating things I dealt with while working for a law firm was that the attorneys were impossible to get a hold of and the clients had worse luck than me! I believe that you should be able to contact your attorney immediately or as soon as possible because waiting just isn't acceptable. I operate on a 24-hour policy. If I am unable to answer the phone or immediately respond to your email, I PROMISE to respond within 24 hours or sooner. Typically, my response times are under an hour.
The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for advice regarding your individual situation. I encourage you to contact me via telephone or email. Remember, contacting me does not create an attorney-client relationship. To ensure absolute privacy and confidentiality, I ask that you do not send any confidential information to me until such time as an attorney-client relationship has been established.
Any personal information you provide to Gasper Legal including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Gasper Legal.
Remember The Risks Whenever You Use The Internet
While I do my best to protect your personal information, I cannot guarantee the security of any information that you transmit to me and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through this website have separate data and privacy practices independent of Gasper Legal, and therefore I disclaim any responsibility or liability for their policies or actions.
Please contact those vendors and others directly if you have any questions about their privacy policies.
** Complete Satisfaction Guarantee applies to all services and documents provided but has limitations. If the estate planning documents drafted and delivered are not what you asked for or if you are not satisfied, I will refund you 100% of the price paid for documents.
With all other legal services that are billed hourly or as a flat fee, such as court hearings, drafting motions for a case, probate case, guardianship, adoption, and all other legal matters not estate planning documents, the refund policy works like this: I will refund all of the unused portion of your money immediately. No questions asked. Refunds are issued promptly. We agree there will be no automatic entitlement to full refunds unless no work is performed. “Work” includes but is not limited to phone calls, motion drafting, research, or time thinking about the client’s case and opening a file. If the lawyer does not complete the representation for any reason, you may be entitled to a partial or complete refund based upon the value of the representation already provided. A refund must be requested in writing and received within seven days of the termination of the representation for any reason. In your letter, you must state a valid reason for the requested refund. We agree that any refund will be calculated on a quantum meruit basis at a rate of $200 per hour plus expenses unless another hourly rate is agreed upon in the attorney-client engagement agreement.
*** One Day Estate - After the documents are assembled and all the assets accounted for, I can in many cases open and close the same day in court. This is limited to real estate only estates and other estates which do not require complex legal work such as, for example, estates with one house, one car, and a bank account with a will clearly indicating where the assets are to go.